Privacy Policy

Listen to Seniors is owned and operated by Wavy Solutions (Canada), a company incorporated in British Columbia, Canada. We are the data controller for personal information collected through this Platform.

If you have any questions about this Privacy Policy, please contact us at privacy@listentoseniors.com.

Account information: When you register, we collect your name, email address, and password (stored as a secure hash). Experts additionally provide a professional biography, field of expertise, and profile photo.

Content you post: Text posts, audio recordings, video recordings, photographs, and comments you publish on the Platform.

Usage data: Pages visited, features used, time spent on the Platform, and device/browser information collected automatically via server logs and analytics.

Communications: Messages you send to our support team.

To provide and operate the Platform, including creating and managing your account.

To display your published content to other users.

To send you service notifications, such as replies to your posts or updates to your account.

To improve the Platform by understanding how users interact with it.

To comply with legal obligations and enforce our Terms of Service.

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

We may share data with trusted service providers who help us operate the Platform (such as cloud hosting and email delivery), but only to the extent necessary and under strict confidentiality obligations.

We retain your account data for as long as your account is active. Published content is retained until you delete it or your account is closed.

Usage logs are retained for up to 12 months for security and analytics purposes.

You may request deletion of your account and all associated personal data at any time by visiting your Account Settings and selecting "Delete My Account", or by emailing privacy@listentoseniors.com.

Upon receiving a verified deletion request, we will permanently delete your account and personal data within 30 days, except where we are required by law to retain certain records.

Please note that content you have published may have been viewed or saved by other users before deletion. Deleting your account removes your content from the Platform but cannot undo prior views.

We use essential cookies to keep you logged in and maintain your session. We may also use analytics cookies to understand how the Platform is used.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the Platform.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to data portability.

To exercise any of these rights, please contact us at privacy@listentoseniors.com. We will respond within 30 days.

This Privacy Policy is governed by the laws of British Columbia, Canada, including the Personal Information Protection Act (PIPA) of British Columbia and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).